FAQs

• Select the items you’d like to purchase and click "Add to Cart."
• When you’re ready to checkout, click "Checkout" and fill in your details.
• Fill the required information then choose your payment method: Visa or Cash on Delivery.
• Finalize your purchase by clicking "Complete Order."
• You’ll receive an order number through mail keep it handy for tracking or or processing a refund or exchange. .

For more help, contact our support team via Facebook or Instagram. We’re available daily from 9 AM to 1 AM and happy to assist you

• Shipping all over Egypt within 2-3 business days
• If all three delivery attempts fail due to recipient unavailability or incorrect delivery information, the order will be automatically canceled and customers may place a new order if the previous one is canceled.

Shipping Fees:

• 📍 Cairo & Giza — 70 LE
• 📍 Delta & Canal Cities — 80 LE
• 📍 Upper Egypt — 90 LE
• 📍 Remote Areas — 110 LE

Cairo Stores :

-The Yard Mall:

Address: Ground floor in front of Sutra and beside Rose Paris, Al Rehab City, Cairo

Giza Stores :

-Majarrah Mall:

Address: Ground Floor Next To “Passion Gym”, Majarrah Mall, Sheikh Zayed City, Giza

We give you 14 days to fall in love with your items! If you’re not completely satisfied, you can request a refund or exchange within 14 days of receiving your order. Simply ensure the item is in its original condition, with its packaging and proof of purchase. Plus, we offer free in-store exchanges to make the process even easier! For refunds or exchanges, just reach out to us on Facebook or Instagram, Please note that a standard processing fee may apply for refunds or online exchange.

Presentation is everything when it comes to the perfect gift! That’s why we carefully wrap each piece in luxurious, premium packaging. Whether you’re gifting a loved one or treating yourself, our items are designed to arrive in style and make every moment extra special.

You can check our packaging from here

We’re redefining silver jewelry with a modern twist! All of our pieces are made from pure 925 sterling silver, and our rose gold and gold designs are plated with luxurious 18k gold. Each item is proudly stamped with the 925 mark from the Egyptian Stamp Authority, ensuring premium quality. Designed to be both chic and durable, our pieces are perfect for any occasion!

You can reach out to us anytime through our Facebook or Instagram pages for assistance with your inquiries. We're here to help!

• Instagram:

       https://instagram.com/artsysilver.co?igshid=YmMyMTA2M2Y=

• Facebook:

      https://m.facebook.com/artsysilver.co/?mibextid=LQQJ4d