FAQs

FAQs

Commonly Asked Questions 

  •  To place an order, select the items you wish to purchase and click “Add to cart”. Once you have finished shopping, proceed and click “Checkout” then you will need to enter your details.
  • In the next step click "continue to shipping" to see the shipping costs and select your preferred payment method, either Visa or cash on delivery.
  • To finalize your purchase, click "complete order" and you will receive a five-digit order number, keep this number handy as you will need it for order tracking / verification.
  • Shipping all over Egypt within 2-4
               business days.

    Shipping Fees :

  • Zone 1: Cairo & Giza 50 L.E 
  • Zone 2:Dalta and Canal 60 L.E
  • Zone 3: Upper Egypt 70 L.E
  • Zone 4: Hurghada, Matrouh & Sahel, New Valley & Red Sea, South& North Sinai, Sharm El-Sheikh, Marsa Alam, Siwa, Ain Sokhna & New Capital 100 L.E

Currently we operate exclusively as an online store. To browse our latest collection and place an order, please use our website.

We have an easy exchange & return policy. You can contact us via our facebook or Instagram page and receive a full refund or exchange within 14 days from receiving it but the order must be in its original condition, package & proof of purchase, as well as paying refund / exchange fee. 

We know the importance of presentation and therefore, we pay close attention to the packaging of our products. Our items are carefully wrapped with premium packaging, guaranteeing that they will arrive in style and are suitable for gifting or personal use.

You can check our packaging from here

We are introducing a contemporary and innovative approach to silver jewelry, where all of our products are crafted from pure 925 sterling silver and the rose gold / gold products are plated with 18 karat gold. Our pieces are stamped with silver 925 by the Egyptian stamp authority, giving them a fashionable and sophisticated appeal, that make them perfect for everyday wear.

You can contact us via our facebook or
Instagram page for any further inquiries.

  • Instagram:

       https://instagram.com/artsysilver.co?igshid=YmMyMTA2M2Y=

  • Facebook:

      https://m.facebook.com/artsysilver.co/?mibextid=LQQJ4d