FAQs

Commonly Asked Questions

Do you have inquiries and need prompt responses? We have compiled a selection of the most frequently asked questions by our clients . In case you still have unresolved queries even after perusing this section, please don't hesitate to contact us directly via Facebook or Instagram.

Q1- How do I place an order?

To place an order, select the items you wish to purchase and click “Add to cart”. Once you have finished shopping, proceed and click “Checkout” then you will need to enter your details.
In the next step click "continue to shipping" to see the shipping costs and select your preferred payment method, either Visa or cash on delivery.
To finalize your purchase, click "complete order" and you will receive a five-digit order number, keep this number handy as you will need it for order tracking / verification.

Q2-How much does delivery cost and how long does it take to be delivered?

A- Shipping all over Egypt within 2-4
business days.

Shipping Fees :

Cairo & Giza 40 L.E
Dalta and Canal 50 L.E
Upper Egypt 60 L.E
Hurghada, Matrouh & Sahel, New Valley & Red Sea 70 L.E
South& North Sinai, Sharm El-Sheikh, Marsa Alam, Siwa, Ain Sokhna & New Capital 90 L.E

Q3- Where is your store location?

A- Currently we operate exclusively as an online store. To browse our latest collection and place an order, please use our website.

Q4- What if I received an order that I want to exchange or return?

A- We have an easy exchange & return policy. You can contact us via our facebook or Instagram page and receive a full refund or exchange within 14 days from receiving it but the order must be in its original condition, package & proof of purchase, as well as paying refund / exchange fee.

Q5- Do you offer a nice packaging with the order?

A- We know the importance of presentation and therefore, we pay close attention to the packaging of our products. Our items are carefully wrapped with premium packaging, guaranteeing that they will arrive in style and are suitable for gifting or personal use.

You can check our packaging from here: https://fb.watch/dq-4_-a2vz/

Q6- Is your jewelry made from genuine silver?

A- We are introducing a contemporary and innovative approach to silver jewelry, where all of our products are crafted from pure 925 sterling silver and the rose gold / gold products are plated with 18 karat gold. Our pieces are stamped with silver 925 by the Egyptian stamp authority, giving them a fashionable and sophisticated appeal, that make them perfect for everyday wear.